Facilitation skills are by far the most valuable skills for leading any kind of group communication, problem-solving, or decision-making today.

Facilitation has become a critical and powerful method of leadership, especially in organizations that rely on input and commitment from all employees.

Having employees with good facilitation skills in cross-organizational settings or cross-functional teams greatly enhances the organisation's performance where discussions and meetings can be more effective and productive, and hence leading to better relationships and collaboration.

When people must work in groups to plan, decide, innovate, implement, and share responsibility, they need facilitators who inspire them to put forth extraordinary efforts to accomplish what cannot be achieved by individuals alone.
Bringing people together to solve problems, plan, make decisions, and obtain resources requires both the science and art of facilitation—a powerful and essential form of leadership.
Facilitators are entrusted with an exciting role to create an atmosphere of trust and synergy from which come results.
In a world of experts, specialization, and ever-changing methods and technology, there is a critical need for facilitators to help people collaborate, innovate, and collectively meet the challenges of today’s world.


This two-day workshop aims to help participants:

  • Understand what process facilitation is, and its benefits in creating productive conversations.
  • Acquire key knowledge, and techniques in managing and enhancing group effectiveness.
  • Acquire a good range of process skills in helping groups generate, organise, rank and evaluate ideas/data, build consensus/make decisions,
    understand moods/emotions, and commit to accountability/action.
  • Develop capacity as a neutral and effective facilitator in guiding group to work collaboratively and attain successful outcomes.


Course materials will be sent to your designated address prior to the start of course. 

This workshop requires you to have a desktop or laptop with video camera capability. 

  • 25 – 26 Aug 2022 (Online)
  • 13 -14 Oct 2022 (Online)
  • 1 – 2 Dec 2022 (Online)* Max 12 pax per workshop.
Workshop Fees
  • Standard Rate     : S$1000
  • IAF Member Rate : S$900

    (Nett Fees and No GST)

Course Outline


This workshop is designed based on the International Association Facilitators (IAF) Values and Ethics with an intent to introduce participants to the IAF Core Competencies for becoming good facilitators.  Based on adult learning principles, this workshop expands the professional value proposition of our course participants by giving them exposure and practice in facilitation for different context and scenarios. This online interactive workshop will have a mixed of learning interactions surrounding coaching, group discussions, case-studies and demonstrations Using Zoom and Mural

Who Should Attend?

Facilitators, Consultants, HR/OD Practitioners, Trainers, Teachers, Project/Team/Community Leaders, Change Agents, Managers, Supervisors, or anyone who wants to enhance group effectiveness.  


A serialized digital certificate will be awarded to participants who successfully complete the full 2-day workshop.


Jerlyn Tang,  IAF Certified Professional Facilitator|Master & Assessor
Founder and Principal Consultant, Change@Werk.  

What Our Participants Say

Good balance of hands-on practices and book knowledge. Fruitful workshop and useful to my work.
Kwai Kiong
Directing Staff SAFTI-MI
Jerlyn shared many tips on facilitation. Hands-on exercises were very good!
Joyceline Lau
Assistant Manager
Singapore Land Authority
Jerlyn is very knowledgeable and very willingly to share with us on her experience . Probably one of the best online course I have attended.
Sky Sim
Instructor, RSN
Thank you for sharing and facilitating. Great job from Jerlyn to make the virtual session enjoyable and fun through the activities.
Kenneth Lim
Senior Instructor, RSAF
Thank you Jerlyn and my course mates. I have enjoyed the course tremendously!

Corrinne Soong
Singapore Institute of Management
Interesting to be exposed to more online tools such as Mural and how participants can still move around in the virtual space to do facilitation / discussion.
Sheng Yang
Directing Staff SAFTI-MI