Enabling Transformative Change


Change@Werk Facilitation Skills Workshop

A powerful and essential form of leadership, facilitation skills is by far one of the most valuable skills for leading any kind of group communication, problem-solving, or decision-making in this VUCA world today.

In organizations where people must work in groups to plan, decide, innovate, implement, and share responsibilities, facilitators play a critical role in designing good processes and creating an atmosphere of trust and synergy for groups to work more effectively and collaboratively towards achieving common goals.

Facilitation is both a science and an art which takes years to cultivate and nurture. With the recent pandemic situations that led to an increase in hybrid work environment, facilitators globally have also started using online collaborative tools to help companies deal with online meetings and discussions in sustaining business continuity and transformation.

Designed and facilitated by Jerlyn Tang who is a Certified Professional Facilitator Assessor for the International Association of Facilitators (IAF), and having more than 20 years of facilitation experience working with groups and corporate organizations, this 16-hour Change@Werk Facilitation Skills Workshop covers both theory and practical for in-person and online facilitation which will enable our learners to become better facilitators and effective meeting managers.


This two-day workshop aims to help participants:

  • Understand what process facilitation is, and its benefits in creating productive conversations.
  • Acquire key knowledge, and techniques in managing and enhancing group effectiveness.
  • Acquire a good range of process skills in helping groups generate, organise, rank and evaluate ideas/data, build consensus/make decisions,
    understand moods/emotions, and commit to accountability/action.
  • Develop capacity as a neutral and effective facilitator in guiding group to work collaboratively and attain successful outcomes.


Course materials will be sent to your designated address prior to the start of course. 

This workshop requires you to have a desktop or laptop with video camera capability. 


  • 29 & 30 Aug 2024
  • 24 & 25 Oct 2024

    * Max 12 pax per workshop.
Workshop Fees
  • Standard Rate     : S$1000
  • IAF Member Rate : S$900

    (Nett Fees and No GST)

Course Outline


This workshop is designed based on the International Association Facilitators (IAF) Values and Ethics with an intent to introduce participants to the IAF Core Competencies for becoming good facilitators. 

Based on adult learning principles, this workshop expands the professional value proposition of our course participants by giving them exposure and practice in facilitation for different context and scenarios.  All learners are required to put theory into practice by facilitating a short workshop on the 2nd day of the programme.

This online interactive workshop will have a mix of learning interactions surrounding coaching, group discussions, case-studies and demonstrations using Zoom and Mural.

Participants will need to register for a free Zoom account to attend this workshop.

Who Should Attend?

Facilitators, Consultants, HR/OD Practitioners, Trainers, Teachers, Project/Team/Community Leaders, Change Agents, Managers, Supervisors, or anyone who wants to enhance group effectiveness.  



A serialised digital Change@Werk Certificate of Completion for Facilitation Skills Workshop will be awarded to participants who have successfully completed the 16 hours of theory and practice for our 2-day Facilitation Skills Workshop.


Jerlyn Tang,  IAF Certified Professional Facilitator|Master & Assessor
Founder and Principal Consultant, Change@Werk.  

What Our Participants Say

Good balance of hands-on practices and book knowledge. Fruitful workshop and useful to my work.
Kwai Kiong
Directing Staff SAFTI-MI
Jerlyn shared many tips on facilitation. Hands-on exercises were very good!
Joyceline Lau
Assistant Manager
Singapore Land Authority
Jerlyn is very knowledgeable and very willingly to share with us on her experience . Probably one of the best online course I have attended.
Sky Sim
Instructor, RSN
Thank you for sharing and facilitating. Great job from Jerlyn to make the virtual session enjoyable and fun through the activities.
Kenneth Lim
Senior Instructor, RSAF
Thank you Jerlyn and my course mates. I have enjoyed the course tremendously!

Corrinne Soong
Singapore Institute of Management
Interesting to be exposed to more online tools such as Mural and how participants can still move around in the virtual space to do facilitation / discussion.
Sheng Yang
Directing Staff SAFTI-MI